Collision Repair Association of California

Filing a complaint against a repair shop

Complaints Within the Jurisdiction of the Bureau of Automotive Repair
Complaints concerning the repair of a vehicle by an auto body repair shop should be directed to:

Toll Free (800) 952-5210
California Department of Consumer Affairs

Bureau of Automotive Repair
10240 Systems Parkway
Sacramento, CA 95827

The Bureau of Automotive Repair can also accept complaints over its web site at: www.autorepair.ca.gov

Complaints Within the Jurisdiction of the California Insurance Commissioner
Any concerns regarding how an auto insurance claim is being handled should be submitted to the California Department of Insurance at:

(800) 927-HELP or (213) 897-8921
California Department of Insurance
Consumer Services Division
300 South Spring Street
Los Angeles, CA 90013

The California Department of Insurance can also accept complaints over its web site.

Filing a complaint against your insurance company

File with the California Department of Insurance:

California Department of
Insurance Consumer
Communications Bureau
300 South Spring Street,
South Tower
Los Angeles, CA 90013

Consumer Hotline
800-927-Help (4357) or
213-897-8921

TDD Number
800-482-4TDD (4833)

Hotline hours are from
8:00 a.m. - 6:00 p.m.
Monday through Friday
(Except Holidays)

Printable Complaint Form

Examples of the Types of Problems That You May Submit to the Department

1. Improper denial or delay in settlement of a claim.
2. Alleged illegal cancellation or termination of an insurance policy.
3. Alleged misrepresentation by an agent, broker, or solicitor.
4. Alleged theft of premiums paid to an agent, broker, or solicitor.
5. Problems concerning insurance premiums and rates.
6. Alleged improper handling of an escrow transaction by a title insurer or underwritten title company.

Examples of Complaints Which Do Not Come Within the Jurisdiction of This Department

1. Workers’ Compensation Claims
2. Complaints concerning prepaid health plans or Health Maintenance Organizations

Before you file a complaint with the California Department of Insurance, you should first contact the insurance company, agent or broker in an effort to resolve the issue(s). If you do not receive a satisfactory response, then complete this form. Occasionally the issue may be of such a nature that attempting to contact the insurance company, agent, or broker first may not be appropriate. In these situations it would be appropriate to contact the Department first. When doing so, please provide as much information as space allows. Failure to provide this information may delay or even prevent our ability to be of assistance. Certain information is necessary to our review and within the powers and duties expressed in the California Insurance Code, Section 12921.3.